A Complaint is a Gift
Book Title: | A Complaint is a Gift |
Author: | Barlow Janelle |
ISBN-13: | 9781626560413 |
Publication: | Collins |
Edition: | new edition (1 May 2013) |
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Overview of A Complaint is a Gift Book
Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customer, even when you have to say no. The second edition features two brand new chapters on receiving and responding to complaints of the Internet a new section on how to deal with and take advantage of complaints that are directed at you personally and turning the tables, a section on how you can complain constructively and effectively. The text has been heavily revised throughout, with a wealth of new examples, tools and strategies.
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Business & Economics
Paperback
English
304 pages
1626560412
May 2013
Business & Economics Books for Students, Teachers, Graudates, Professionals and all others
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