
Book Title: | Call Centers Made Easy |
Author: | Stephen Medcroft |
ISBN-13: | 9788170082194 |
Publication: | Laxmi Publications |
Edition: | First edition (2003) |
Includes: Introduction; Section I: Background and Basics; Section II: Technology Runs the Show; Section III: Building and Implementing Your Call Center; Appendix A - Call Center Ogranizations; Appendix B - Call Center Publications; Glossary; and, Index.
Engineering & Technology
Paperback
English
320 pages
8170082196
2003
Students and Professionals:Sciences, Technology & Medicine, Engineering & Technology
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