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Cases in Call Center Management by FEINBERG Book-8179924424
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Cases in Call Center Management

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Cases in Call Center Management (Hardcover) Book Details:

Book Title: Cases in Call Center Management
Author: FEINBERG
ISBN-13: 8179924424
Publication: JAICO

Buy now FEINBERG Cases in Call Center Management book from madrasshoppe.com and get it delivered to all pincodes in India.

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Cases in Call Center Management Book Information:

thorities in the call center industry, Cases in Call Center Management brings to light the strategic importance of call centers in today's business world. While large corporations have explicit call centers, small organizations, even if they do not designate a part of the organization as a call center, due to changing attitudes toward customer service, in practice have call centers. As interactions with customers move away from person-to-person to other interactive media options, the call center is emerging from the shadows to become a vital force for corporate marketing and communication. Cases in Call Center Management covers a gamut of topics by examining real call centers in action and how managements at those centers have dealt with key call center issues. The book is rounded out with a section on resources that will provide hundreds of ideas to accentuate your current call center. Both a practical guide and an exhaustive reference, this book is an investment in the future success of your customer service operations.

  • Book Type/Genre :

  • Business & Finance

  • Book Binding :

  • Hardcover

  • Language :

  • English

  • Number of Pages :

  • Page count varies on each edition/reprint

  • ISBN - 10 :

  • Cases in Call Center Management Published On :

  • Resource:

  • Higher Education Textbooks, Business & Finance Book is recommended for Students, Teachers, Graduates, Professionals, and all bibliophiles

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Cases in Call Center Management

Cases in Call Center Management (Hardcover) Book Details:

Book Title: Cases in Call Center Management
Author: FEINBERG
ISBN-13: 8179924424
Publication: JAICO

Buy now FEINBERG Cases in Call Center Management book from madrasshoppe.com and get it delivered to all pincodes in India.

Write your review