Overview of Chief Customer Officer 2.0: How to Build Your Customer - Driven Growth Engine Book

Chief Customer Officer 2.0 will get you into action quickly with a united leadership team, and will shift your business intent to earning the right to growth by improving customers lives. Jeanne Bliss fearlessly shares her tools and leadership recipe cards for leading and enabling your business transformation. And she provides practical guidance on how embed the five competencies into how your company develops products, goes to market, enables and rewards people, and conducts annual planning. Including over forty accounts of actions by Customer Leadership Executives around the world, this is the book you have been waiting for that tells it like it is and gives you the framework to build your customer-driven growth engine. Jeanne Bliss pioneered the Customer Leadership Executive position, holding the role for twenty years at Lands End, Allstate, Coldwell Banker, Mazda and Microsoft Corporations. Since 2002 she has led Customer Bliss, a preeminent customer experience transformation company where she helps companies achieve customer-driven growth. She is a worldwide keynote speaker, and sought frequently by major media for her point of view. Jeanne is the co-founder of the Customer Experience Professionals Association, established to advance the worldwide discipline of customer experience and customer experience practitioners. She is also the best-selling author of Chief Customer Officer: Getting Past Lip Service to Passionate Action (2006), and I Love You More than My Dog: Five Decisions to Drive Extreme Customer Loyalty in Good Times and Bad (2011).

• Book Type :

Chief Customer Officer 2.0: How to Build Your Customer

• Book Binding :

Paperback

• Language :

English

• Number of Pages :

288 pages

• ISBN - 10 :

8126557966

• Chief Customer Officer 2.0: How to Build Your Customer - Driven Growth Engine Published On :

16 Dec 2015

• Resource:

Business & Economics, Chief Customer Officer 2.0: How to Build Your Customer Books for Students, Teachers, Graudates, Professionals and all others

Disclaimer:

• Chief Customer Officer 2.0: How to Build Your Customer - Driven Growth Engine Book is not for reading online or for free download in PDF or eBook format.
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