Overview of Delivering Customer Service Book

Here is a practical, no-nonsense guide for everyone who has to deal with customers person-to-person. It explains how to maintain reliable customer service, how to develop positive working relationships, how to solve problems and initiate and evaluate changes on customers' behalf. Examples and case studies are used throughout. The book also covers the criteria for NVQ Levels 2 and 3 in Customer Service, offering guidance on NVQ requirements and ways to collect and record evidence. It is based on Sheila Payne's long experience of working with customers a well as ten years' teaching, assessing and counseling young people in administration and retail. Over the past three years she has assisted many candidates to achieve the NVQ Level 3 Award in Customer Service.

• Book Type :

Business,Strategy&Management

• Book Binding :

Paperback

• Language :

English

• Number of Pages :

114 pages

• ISBN - 10 :

8172249667

• Delivering Customer Service Published On :

2 Jan 2001

• Resource:

Students and Professionals:Business&Economics, Business,Strategy&Management

Disclaimer:

• Delivering Customer Service Book is not for reading online or for free download in PDF or eBook format.
• Table of Contents,Index,Syllabus,summary and image of Delivering Customer Service book may be of a different edition or of the same title.
• Price can change due to reprinting, price change by publisher or sourcing cost change for imported books.