Effective Customer Service: Ten Steps for Technical Professions by David L. Goetsch Book-9788131785928
  • Effective Customer Service: Ten Steps for Technical Professions by David L. Goetsch Book-9788131785928

Effective Customer Service: Ten Steps for Technical Professions

₹379.00
Book Title: Effective Customer Service: Ten Steps for Technical Professions
Author: David L. Goetsch
ISBN-13: 9788131785928
Publication: Pearson Education
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Overview of Effective Customer Service: Ten Steps for Technical Professions Book

Effective Customer Service highlights the need to orient the entire organization towards customer service. It focuses on understanding the way the customers derive value from the services and how to use this knowledge to develop processes to actually deliver unmatched customer service. It is written in a lucid manner which is appropriate for the practitioners who are grappling with implementation problems. The context is set in manufacturing, engineering and construction business, industries where there is not enough literature on customer service so far, making it a rare and valuable book.

  • Book Type :

  • SocialSciences

  • Book Binding :

  • Paperback

  • Language :

  • English

  • Number of Pages :

  • 312 pages

  • ISBN - 10 :

  • 8131785920

  • Effective Customer Service: Ten Steps for Technical Professions Published On :

  • 2012

  • Resource:

  • Students and Professionals:Textbooks, SocialSciences

    Disclaimer:

    • Effective Customer Service: Ten Steps for Technical Professions Book is not for reading online or for free download in PDF or eBook format.
    • Table of Contents,Index,Syllabus,summary and image of Effective Customer Service: Ten Steps for Technical Professions book may be of a different edition or of the same title.
    • Price can change due to reprinting, price change by publisher or sourcing cost change for imported books.
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2017-11-12
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Effective Customer Service: Ten Steps for Technical Professions

Book Title: Effective Customer Service: Ten Steps for Technical Professions
Author: David L. Goetsch
ISBN-13: 9788131785928
Publication: Pearson Education

Write your review