International English for Call Centres: Language, Culture and Empathy (CD Included)
Book Title: | International English for Call Centres: Language, Culture and Empathy (CD Included) |
Author: | Barry Tomalin |
ISBN-13: | 9780230638969 |
Publication: | Laxmi Publications |
Edition: | First edition (2009) |
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Overview of International English for Call Centres: Language, Culture and Empathy (CD Included) Book
Adjudged as "Highly Commended" - HRH the Duke of Edinburgh English Speaking Union English Language Book Award 2009. If you are in the call-centre industry or dealing with the UK over the phone or face to face, this book and CD pack will help you communicate better. It shows you how to make the jump from Indian English to International English as used in the UK, the differences between UK and Indian communication styles, how to probe cultural references you don't understand and to build empathy with the people you deal with and it provides you with a galaxy of follow-up resources you can use to improve your English and knowledge of life in the UK. Written in a lively and personal style and using examples taken from real-life situations, the authors illustrate the communication problems experienced by UK customers and Indian staff, offer solutions and give detailed advice and practice on how to improve your communication.
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Language Learning & Teaching
Paperback
English
70 pages
0230638961
2009
Students and Professionals:Language, Linguistics & Writing, Language Learning & Teaching
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