Overview of What Great Service Leaders Know and Do Book

Entire service businesses have been built around the ideas of Heskett, Sasser, and Schlesinger, pioneers in the world of service. Now they test their ideas against the actual experiences of successful and unsuccessful practitioners, as well as against demands of the future, in a book service leaders around the world will use as a guide for years to come.The authors cover every aspect of optimal service leadership: the best hiring, training, and workplace organization practices; the creation of operating strategies around areas such as facility design, capacity planning, queue management, and more; the use and misuse of technology in delivering top level service; and practices that can transform loyal customers into owners. Using examples of dozens of companies in a wide variety of industries, such as Apollo Hospitals, Chateauform, Starbucks, Amazon, Disney, Progressive Insurance, the Dallas Mavericks, Whole Foods, IKEA, and many others, the authors present a narrative of remarkable successes, unnecessary failures, and future promise.

• Book Type :

Economics

• Book Binding :

Paperback

• Language :

English

• Number of Pages :

288 pages

• ISBN - 10 :

1626568138

• What Great Service Leaders Know and Do Published On :

5 Dec 2015

• Resource:

Business & Economics, Economics Books for Students, Teachers, Graudates, Professionals and all others

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• What Great Service Leaders Know and Do Book is not for reading online or for free download in PDF or eBook format.
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