1-800-Worlds: The Making of the Indian Call Centre Economy
1-800-Worlds: The Making of the Indian Call Centre Economy (Hardcover) Book Details:
Book Title: | 1-800-Worlds: The Making of the Indian Call Centre Economy |
Author: | Mathangi Krishnamurthy |
ISBN-13: | 9780199476053 |
Publication: | Oxford UP |
Reprint Year: | 2017 |
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1-800-Worlds: The Making of the Indian Call Centre Economy Book Information:
entre employees work through the night, sleep during the day and listen to foreign voices in accented tongues over transnational telephone connections. Through a description of the nightly and daily lives of call centre workers in the university town of Pune, India, 1-800-Worlds engages with the complex negotiations that underlie the ostensible success of new service economies. As the author shows, the call centre industry is neither insular nor singular but offers a set of symptoms that can help read changing forms of urban Indian middle-classness.
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Hardcover
English
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2017
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