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Business Process Outsourcing A Supply Chain of Expertises
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Overview of Business Process Outsourcing A Supply Chain of Expertises Book
| Title | Business Process Outsourcing A Supply Chain of Expertises |
| Author | Sople Vinod V. |
| ISBN-13 | 9788120352360 |
| Publication | PHI |
Preface to the First Edition Acknowledgements Chapter 1 Search for Competitiveness Chapter 2 Need for Outsourcing Chapter 3 BPOs: Beyond Call Centres Chapter 4 Transition Management Chapter 5 BPO Business Models Chapter 6 BPO Governance Chapter 7 Legal Issues in BPO Contracts Chapter 8 BPO: Regulatory Issues Chapter 9 Service Supplier Selection Chapter 10 Service Level Agreement Chapter 11 BPO Legal Contract Chapter 12 BPO to KPO: Up in the Value Chain Chapter 13 HR Challenges in BPO Industry Chapter 14 Performance Evaluation in BPO Chapter 15 BPO: Prerequisites and Precautions Chapter 16 Service Quality Issues in BPO Chapter 17 BPO Analytics Chapter 18 Outsourcing in Cloud Environment Chapter 19 BPO Transformation Strategy Appendix A Glossary Appendix B Information Sources on BPO Appendix C BPO Organizations Appendix D Sample Contract Outsourcing Services Appendix E Draft Service Level Agreement Bibliography Company Index Subject Index.
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Overview of Business Process Outsourcing A Supply Chain of Expertises Book
Preface to the First Edition Acknowledgements Chapter 1 Search for Competitiveness Chapter 2 Need for Outsourcing Chapter 3 BPOs: Beyond Call Centres Chapter 4 Transition Management Chapter 5 BPO Business Models Chapter 6 BPO Governance Chapter 7 Legal Issues in BPO Contracts Chapter 8 BPO: Regulatory Issues Chapter 9 Service Supplier Selection Chapter 10 Service Level Agreement Chapter 11 BPO Legal Contract Chapter 12 BPO to KPO: Up in the Value Chain Chapter 13 HR Challenges in BPO Industry Chapter 14 Performance Evaluation in BPO Chapter 15 BPO: Prerequisites and Precautions Chapter 16 Service Quality Issues in BPO Chapter 17 BPO Analytics Chapter 18 Outsourcing in Cloud Environment Chapter 19 BPO Transformation Strategy Appendix A Glossary Appendix B Information Sources on BPO Appendix C BPO Organizations Appendix D Sample Contract Outsourcing Services Appendix E Draft Service Level Agreement Bibliography Company Index Subject Index.
Book Type :
Management
Book Binding :
Not Available
Language :
English
No. of Pages :
324 Pages
ISBN - 10 :
812035236X
ISBN - 13 :
9788120352360
Business Process Outsourcing A Supply Chain of Expertises Published On :
1 January 2016
Publisher :
PHI Learning Private Limited
Edition :
Second
About Sople Vinod V.:
Sople Vinod V. is the author of Business Process Outsourcing A Supply Chain of Expertises.
Disclaimer:
- Business Process Outsourcing A Supply Chain of Expertises book is not for reading online or for free download in PDF or eBook format.
- Table of Contents, Index, Syllabus, summary and image of Business Process Outsourcing A Supply Chain of Expertises may be of a different edition or of the same title.
- Price can change due to reprinting, price change by publisher or sourcing cost change for imported books.
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Overview of Business Process Outsourcing A Supply Chain of Expertises Book
| Title | Business Process Outsourcing A Supply Chain of Expertises |
| Author | Sople Vinod V. |
| ISBN-13 | 9788120352360 |
| Publication | PHI |
Preface to the First Edition Acknowledgements Chapter 1 Search for Competitiveness Chapter 2 Need for Outsourcing Chapter 3 BPOs: Beyond Call Centres Chapter 4 Transition Management Chapter 5 BPO Business Models Chapter 6 BPO Governance Chapter 7 Legal Issues in BPO Contracts Chapter 8 BPO: Regulatory Issues Chapter 9 Service Supplier Selection Chapter 10 Service Level Agreement Chapter 11 BPO Legal Contract Chapter 12 BPO to KPO: Up in the Value Chain Chapter 13 HR Challenges in BPO Industry Chapter 14 Performance Evaluation in BPO Chapter 15 BPO: Prerequisites and Precautions Chapter 16 Service Quality Issues in BPO Chapter 17 BPO Analytics Chapter 18 Outsourcing in Cloud Environment Chapter 19 BPO Transformation Strategy Appendix A Glossary Appendix B Information Sources on BPO Appendix C BPO Organizations Appendix D Sample Contract Outsourcing Services Appendix E Draft Service Level Agreement Bibliography Company Index Subject Index.