How do I register at your website? You can register by clicking on the registration tab provided on the top right corner of our website. The membership approval link will be sent to your email address by filling the required information such as name, email address, residential address, password etc. You will become our member by clicking on the link.
Do I need to register before ordering a product? No, you need not register.
What are the benefits of registering in your website? If you register in our website, at the time of placing order you need not provide your details. Just by login into your account you can place your order. Moreover it will save much of your valuable time.
How can I modify my information? You can modify your information by making use of My Account tab available in our website by logging into your account.
What to do if I forgot my password? You can make use of “Can’t remember password” option on our website which is below the login section. We will send a link to your email id, by clicking the link we will generate a new password for your account.
How will I know that my order is accepted? We will send you an order confirmation mail to your email id. We will provide you the product details you ordered along with the billing information. By clicking on the link provided by us your order will be accepted.
Can I place order on a product which is out of stock? No you cannot place order on a product that is out of stock. But you can use our notification option to keep you inform when your required product is available.
Can I order multiple products? Yes, you can. The products you place order will be get added to your cart.
How can I cancel an order? You can cancel your order within 24hours. please click here for complete instructions.
When will I receive the product delivery? You will receive your product within 7 days since the time you place the order.
Can I change my shipping address after placing an order? Yes, you can. Within 24 hours you place your order you can change the shipping address.
What are the modes of payments available to me? We provide our customers the “Cash On Delivery” option to ensure their maximum money safety and to reduce the risks of online payment.
What are the shipping charges? At Madras Shoppe we provide free shipping to our customers.
What should I do to replace a damage product at the time of delivery? At Madras Shoppe we with utmost care send the product to the customer seeing that it is not damaged. If at all damage product is received we regret for our mistake. You can make use of the contact US option available in our website to return the damage product.