Quality Management: Creating and Sustaining Organizational Effectiveness

Knowledge of quality management principles is what enables leaders of effective organizations to remain flexible and adaptable in an ever changing market. Table of Contents 1. Organizational Effectiveness 2. Organizational Philosophy 3. Quality Systems 4. Creating a Customer Focus 5. Organizational Leadership 6. Strategic Planning 7. Human Resource Development and Management 8. Managing the Supply Chain 9. Measures of Organizational Success 10. Benchmarking 11. Process Management 12. Lean Tools and Techniques 13. Problem-Solving Tools and Techniques 14. Project Management 15. Business Results Appendix 1 Z Tables Appendix 2 X and R Chart Factors Appendix 3 Malcolm Baldrige National Quality Award Organizational Effectiveness Evaluation Appendix 4 Websites for Quality Appendix 5 Attribute Charts Glossary Answers to Selected Problems Bibliography Index

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