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Service Operations Management, 2nd Edition
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Overview of Service Operations Management, 2nd Edition Book
| Title | Service Operations Management, 2nd Edition |
| Author | Richard D. Metters |
| ISBN-13 | 9788131517734 |
| Publication | CENGAGE |
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.
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Overview of Service Operations Management, 2nd Edition Book
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.
Book Type :
Business & Finance
Book Binding :
Not Available
Language :
English
No. of Pages :
428 Pages
ISBN - 10 :
813151773X
ISBN - 13 :
9788131517734
Service Operations Management, 2nd Edition Published On :
1 January 2012
Publisher :
Cengage India Private Limited
Edition :
2nd
About Richard D. Metters:
Richard D. Metters is the author of Service Operations Management, 2nd Edition.
Disclaimer:
- Service Operations Management, 2nd Edition book is not for reading online or for free download in PDF or eBook format.
- Table of Contents, Index, Syllabus, summary and image of Service Operations Management, 2nd Edition may be of a different edition or of the same title.
- Price can change due to reprinting, price change by publisher or sourcing cost change for imported books.
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Overview of Service Operations Management, 2nd Edition Book
| Title | Service Operations Management, 2nd Edition |
| Author | Richard D. Metters |
| ISBN-13 | 9788131517734 |
| Publication | CENGAGE |
This book covers the full cycle of building a service business from concept formation through implementation. The first section of the book - three chapters - focuses on constructing a business strategy. The next section details how to implement that strategy in the design of the service system. Capacity management is an important strategic and tactical issue in many services and is the subject of the four chapters in the third section of the book. Finally, the last four chapters provide managers with tools needed for everyday operation.