Overview of The Last Ten Per Cent: What It Takes to Get It Right Book

Only too often, we falter when it comes to completing a task properly and on time. It is the last 10 per cent that seems to elude us-and this usually results in a negative customer experience. But then some companies-Wal-Mart, Starbucks, Nestl and Southwest Airlines, to name a few-are far ahead of the curve: they have customers at the heart of whatever they do. What do these companies do that sets them apart? They genuinely believe in delivering a great customer experience; the thinking that accompanies this belief makes all the difference. The Last Ten Per Cent shows us how to go that extra mile.

• Book Type :

Not Available

• Book Binding :

Paperback

• Language :

English

• Number of Pages :

280 pages

• ISBN - 10 :

0143421085

• The Last Ten Per Cent: What It Takes to Get It Right Published On :

16 Nov 2014

• Resource:

Not Available

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