Overview of Total Quality Management: Text and Cases Book

Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering. The text adopts a realistic approach to the teaching of the subject with the principal focus on the philosophy of total quality management and its role in today's world of fierce business competition. The coverage: discusses the mechanism of quality control, quality assurance and different types of quality control tools and their usage; features the Japanese management philosophy, quality awards and standards; presents the differences between total quality management and business process re-engineering and approaches to integrate them; and describes the various aspects of benchmarking, capability maturity model and customer relationship management.

• Book Type :

Business&Finance

• Book Binding :

Paperback

• Language :

English

• Number of Pages :

260 pages

• ISBN - 10 :

8120329953

• Total Quality Management: Text and Cases Published On :

2006

• Resource:

Students and Professionals:Textbooks, Business&Finance

Disclaimer:

• Total Quality Management: Text and Cases Book is not for reading online or for free download in PDF or eBook format.
• Table of Contents,Index,Syllabus,summary and image of Total Quality Management: Text and Cases book may be of a different edition or of the same title.
• Price can change due to reprinting, price change by publisher or sourcing cost change for imported books.