TRUSTED ADVISOR: 20TH ANNIVERSARY EDITION Book Information:

ofessional Service 50) business classicnow updated to reflect the digital worldprovides essential tools and wisdom for all consultants, negotiators, and advisors.In todays fast-paced networked economy, professionals must work harder than ever to maintain and improve their business skills and knowledge. But technical mastery of ones discipline is not enough, assert professional advisors David H. Maister, Charles H. Green, and Robert M. Galford. The key to professional success, they argue, is the ability to earn the trust and confidence of clients. In this 20th anniversary edition, Maister, Green, and Galford enrich our understanding of todays society and illustrate how to be effective communicators in a digital world. Using their model of the trust equation they dissect the rational and emotional components of trustworthiness. With precision and clarity, they detail five distinct steps you must take to create a trust-based relationship. Each stepengage, listen, frame, envision, and commitis richly described in distinct chapters. This immensely accessible book offers an invaluable road map to all those who seek to develop truly special relationships with their clients (Carl Stern, CEO, Boston Consulting Group). The authors weave together anecdotes, experience, and examples of both their own and others successes and mistakes to great effect. The Trusted Advisor is essential reading for anyone who must advise, negotiate, or manage complex relationships with others.

• Book Type/Genre :

The Genre may be either fiction or non-fiction

• Book Binding :

Paperback

• Language :

ENGLISH

• Number of Pages :

Page count varies for each edition/reprint

• ISBN - 10 :

• TRUSTED ADVISOR: 20TH ANNIVERSARY EDITION Published On :

2 February 2021

• Resource:

Business & Economics Book is recommended for Students, Teachers, Graduates, Professionals, and all bibliophiles

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